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Last Updated: 2 June 2026
This Privacy Policy explains how Gulex Ltd trading as Instant iFix (“Instant iFix”, “we”, “our”, “us”) collects, uses, stores and protects your personal information when you use our website, contact us or use our repair services.
We are committed to protecting your privacy and handling personal information responsibly in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
Company Name: Gulex Ltd trading as Instant iFix
Company Number: 11324535
Registered Address: 6 Shelburne Court, High Wycombe, United Kingdom
Telephone: 01494 702535
Email: in**@*********ix.com
Website: www.instantifix.com
For data protection purposes, Gulex Ltd trading as Instant iFix is the data controller of your personal information.
We may collect, use and store the following information:
Full name
Address
Billing or service address
Email address
Telephone number
WhatsApp contact details
Business name where relevant
Device make and model
IMEI number
Serial number
Device condition
Repair history
Device faults and diagnostics
Photos of damage or repair condition
Repair notes and technician records
Appointment details
Repair requests
Service history
Quotes and invoices
Payment information
Call-out location details
When you visit our website, we may automatically collect:
IP address
Browser type
Device type
Operating system
Pages visited
Website usage behaviour
Cookies and tracking data
Email enquiries
Contact form submissions
Phone enquiries
WhatsApp communications
Customer feedback and reviews
Marketing preferences
In some cases, access to your device may be required to diagnose, repair or test functionality.
Where necessary, customers may voluntarily provide:
Device passcodes
PIN codes
Unlock patterns
Passwords
This access is used only where reasonably necessary to:
Diagnose faults
Confirm repair success
Test repaired functionality
Restore normal operation
Instant iFix does not intentionally access personal content unless necessary for testing.
We request that customers remove sensitive data where possible and back up devices before repair.
Instant iFix accepts no liability for data loss or privacy risks arising from pre-existing device conditions, software failure or customer failure to back up data.
We may collect information when you:
Visit our website
Submit a contact form
Request a quote
Contact us by phone, WhatsApp, email or social media
Book a repair
Send a device for postal repair
Use our services
Leave feedback or reviews
Subscribe to marketing communications
We may use your information to:
Provide repair services
Process bookings and appointments
Contact you regarding repairs
Arrange call-outs or postal services
Diagnose faults
Process payments and invoices
Respond to enquiries
Improve our services
Maintain records of repairs and warranties
Send service updates
Prevent fraud and misuse
Meet legal obligations
Send marketing communications where consent or lawful basis exists
Under UK GDPR, we process personal information using one or more of the following legal bases:
Where processing is necessary to provide repair services, respond to enquiries or fulfil agreements.
Where necessary to operate and improve our business, maintain records, prevent fraud or manage customer relationships.
Where required to comply with legal, tax, accounting or regulatory obligations.
Where you consent to receive marketing or agree to optional cookies and tracking technologies.
You may withdraw consent at any time.
We may send offers, updates or promotions by:
SMS
Telephone
Other lawful communication methods
You may opt out of marketing communications at any time by:
Clicking unsubscribe links
Contacting us
Requesting removal from communications
We will not sell your personal information to third parties for marketing purposes.
Our website may use cookies and tracking technologies including:
Essential website cookies
Analytics cookies
Preference cookies
Advertising or marketing cookies
We may use tools such as:
Google Analytics
Meta (Facebook) Pixel
Website analytics tools
Advertising and conversion tracking systems
These tools help us:
Understand website traffic
Improve user experience
Measure advertising performance
Improve website functionality
You can manage cookie preferences through your browser or cookie banner settings.
Please see our Cookie Policy for more information.
We may share information with trusted third parties where reasonably necessary, including:
Payment processors
Website providers
IT providers
Couriers and postal providers
Accountants and legal advisers
Fraud prevention providers
Software providers
Analytics and advertising providers
We only share information where necessary and appropriate safeguards exist.
We do not sell customer personal information.
Instant iFix may keep:
Photos of device condition
Diagnostic reports
Technician notes
Service records
Quotes and invoices
Warranty information
These records may be retained for:
Quality control
Fraud prevention
Warranty verification
Dispute resolution
Insurance or legal purposes
We retain information only for as long as reasonably necessary.
Retention periods may vary depending on:
Warranty periods
Tax and accounting requirements
Legal obligations
Fraud prevention needs
Customer service requirements
Repair and service records may be retained for reasonable business and legal purposes.
We take reasonable technical and organisational measures to protect personal information.
This may include:
Restricted access to information
Password-protected systems
Secure software systems
Internal confidentiality practices
However, no electronic transmission or storage system is completely secure and we cannot guarantee absolute security.
Under UK data protection law, you may have rights including:
Access to your personal data
Correction of inaccurate information
Deletion of certain information
Restriction of processing
Objecting to certain processing
Data portability
Withdrawal of consent where applicable
To exercise your rights, please contact us using the details below.
We may require proof of identity before processing requests.
Our website or communications may contain links to third-party websites.
Instant iFix is not responsible for the privacy practices or content of external websites.
Customers should review third-party privacy policies independently.
Our services are intended for adults aged 18 and above.
We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time.
Updated versions will be published on our website and continued use of our services constitutes acceptance of any changes.
If you have questions regarding this Privacy Policy or your personal data, please contact:
Gulex Ltd trading as Instant iFix
6 Shelburne Court, High Wycombe
Telephone: 01494 702535
Email: in**@*********ix.com
If you are unhappy with how we handle personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO) in the United Kingdom.
Contact US:
:01494 702535
: info@instantifix.com
© 2018 Instant iFix. All Rights Reserved
Limited Time Offer
Get Up To £15 Off
Book with Instant iFix this month and get up to £15 off.
Spend £50 or more and get £5 off, Spend £100 or more and get £10 off
Spend £150 or more and get £15 off
Professional mobile device repairs at your home or workplace in High Wycombe and surrounding areas.
Our team is here to help.
Mon - Sun: 7am - 12am© 2026 Instant iFix. All Rights Reserved.
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