At Instant iFix, we believe in honest service, quality repairs and standing behind our work. We understand that when you trust us with your phone, tablet, laptop, MacBook or computer, you want peace of mind that the repair has been completed professionally and backed by support.

That is why we provide a 12-month limited warranty on eligible repairs carried out by Instant iFix.

This Warranty Policy explains what is covered, what is not covered and how to make a warranty claim.

Our Warranty Promise

We take pride in our workmanship and aim to deliver reliable repairs using quality replacement components.

Our 12-month warranty is designed to give customers confidence and reassurance after repair.

Where eligible, the warranty covers:

• Faulty workmanship carried out by Instant iFix

• Failure of replacement parts supplied and fitted by Instant iFix

• Certain repair-related issues directly linked to the original repair

If a repair covered under warranty develops a fault during the warranty period, we will inspect the device and, where appropriate, repair or replace the defective part.

Our goal is to provide fair and reasonable support while ensuring repairs remain practical and sustainable.

What Is Covered Under Our Warranty

Our warranty covers issues directly related to the original repair completed by Instant iFix.

Examples of issues that may be covered include:

Faulty Replacement Parts

If a replacement part supplied and installed by Instant iFix develops a fault during normal use within the warranty period, we may repair or replace that part.

Examples may include:

• Screen display faults caused by defective replacement components

• Charging port failure due to a defective installed part

• Speaker, microphone or button malfunction linked to a fitted replacement part

• Repair-related issues affecting device usability

Every warranty claim is subject to inspection and testing.

Workmanship Warranty

If an issue arises because of workmanship relating directly to the repair completed by Instant iFix, we will investigate and, where appropriate, take reasonable steps to resolve the issue.

Examples may include:

• A fitted part becoming loose due to installation error

• A repair-related connection issue

• A component fitted incorrectly during repair

Warranty decisions are based on technician assessment, testing and reasonable evidence.

What Is Not Covered Under Warranty

Like all repair providers, there are circumstances where warranty does not apply.

Our warranty does not cover damage, faults or issues outside our reasonable control.

The following are not covered:

Physical or Accidental Damage

Our warranty becomes void where the device has suffered:

• Cracked or smashed screens

• Drops or impact damage

• Bent frames or housing damage

• Pressure damage

• Cosmetic damage after repair

• Broken charging pins caused by misuse

• Damage caused by accidents

If a repaired device is dropped or damaged after repair, any subsequent issue will fall outside warranty cover.

Liquid or Water Damage

Liquid damage is specifically excluded from warranty.

This includes:

• Water damage

• Moisture damage

• Steam damage

• Spill damage

• Corrosion-related faults

Even where a liquid-damaged device is temporarily repaired or restored, corrosion may continue internally and faults may develop later.

For this reason, no guarantee can be offered for liquid-damaged devices.

Software Issues

Our warranty does not cover software-related problems, including:

• Software corruption

• Operating system issues

• Failed software updates

• Password problems

• Malware or viruses

• Third-party apps causing faults

• Device slowdowns unrelated to repair

• Data corruption or syncing issues

Software behaviour may change due to updates released by manufacturers such as Apple, Samsung, Google, Microsoft or others.

Instant iFix cannot accept responsibility for software changes outside our control.

Battery Wear and Performance

All batteries naturally degrade over time.

Our warranty does not cover:

• Reduced battery life caused by normal wear

• General battery ageing

• Customer expectations regarding battery duration

• Battery performance changes due to software updates or usage habits

Where a battery supplied by Instant iFix becomes defective due to a manufacturing fault, this may be reviewed under warranty following inspection.

Manufacturer Restrictions and Notifications

Many modern devices may display notifications after repair.

For example:

• “Unknown Part” messages

• Battery notifications

• Display warnings

• Calibration messages

• Service alerts

These warnings are sometimes generated by manufacturer software and may occur even where the repair functions correctly.

Instant iFix is not responsible for manufacturer software restrictions, limitations or notifications.

These do not necessarily indicate a faulty repair.

Face ID, Touch ID and Biometric Systems

Some modern devices contain highly sensitive biometric systems.

Warranty does not cover:

• Face ID failure caused by pre-existing damage

• Touch ID problems caused by previous repair history

• Manufacturer pairing restrictions

• Biometric system limitations outside our control

Where Face ID or Touch ID was already faulty or compromised before repair, no guarantee can be provided.

Third-Party Repairs or Tampering

Warranty becomes void if:

• Another repair company opens the device

• Internal parts are changed by another person

• Repair stickers or seals are removed

• Evidence of tampering is found

We cannot guarantee work performed after third-party interference.

Misuse, Neglect or Improper Handling

Warranty does not apply where damage results from:

• Neglect

• Improper use

• Misuse

• Unauthorised modifications

• Charging damage caused by misuse

• Use of unsafe accessories or chargers

Devices should always be handled with reasonable care.

Water Resistance and Waterproofing

Many phones include water-resistant seals from the manufacturer.

Opening a device may affect original waterproof performance.

Although adhesive seals may sometimes be replaced during repair, Instant iFix cannot guarantee waterproofing or original water resistance after any repair.

Customers should avoid exposing repaired devices to liquids or moisture.

Data and Personal Information

Customers are responsible for backing up their own data before repair.

We strongly recommend backing up:

• Photos

• Videos

• Contacts

• Notes

• Business files

• Passwords

• App data

Instant iFix accepts no liability for:

• Lost files

• Corrupted files

• Deleted content

• Lost business information

• Software-related data loss

Warranty does not cover restoration of lost information.

How to Make a Warranty Claim

If you believe your repair may qualify under warranty, please contact us.

You may contact us via:

Phone: 01494 702535
Email: in**@*********ix.com
Website: www.instantifix.com
WhatsApp: Available through our website

When contacting us, please provide:

• Your name

• Device make and model

• Repair details

• Date of repair

• Description of issue

Where possible, photos or videos of the issue may help speed up assessment.

Warranty Inspection Process

All warranty claims are subject to inspection.

Before approving a claim, we may:

• Examine the device

• Test components

• Review repair records

• Check for accidental damage

• Inspect for liquid damage indicators

• Review prior repair history

If a fault is found to fall within warranty, we may at our discretion:

• Repair the device

• Replace a defective part

• Provide reasonable remedial action

The chosen solution will depend on repair practicality, availability of parts and technical assessment.

Repairs Not Covered Under Warranty

If a problem falls outside warranty cover, we will explain the findings and provide a quote where repair remains possible.

There is no obligation to proceed with paid repair work.

Diagnostic or call-out charges may still apply where relevant.

Honest Repairs, Fair Warranty

At Instant iFix, our goal is to provide honest service and fair support.

We understand how important your device is and aim to treat every customer fairly.

Our warranty exists to protect genuine repair-related faults while remaining fair and practical in situations involving accidental damage, misuse, hidden faults or issues outside our control.

If you have questions regarding our warranty, our team is happy to help.